Shipping policy
Last updated: August 8, 2026
1. Order Processing All orders are processed within 2–5 business days after payment confirmation. You will receive an email notification once your order has shipped. Please note that orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping Destinations We currently ship to Canada, the United States, and select international destinations.
3. Shipping Rates & Delivery Times
| Destination | Estimated Delivery | Notes |
|---|---|---|
| Canada | 7–15 business days | Free shipping on orders over $75 CAD |
| United States | 10–20 business days | Duties may apply |
| International | 14–30 business days | Duties & taxes apply |
Shipping rates are calculated at checkout based on your location and order weight.
4. Order Tracking Once your order ships, you'll receive a tracking number via email. You can track your order through the carrier's website or via our store's order status page.
5. Customs, Duties & Import Taxes Solvanehome is not responsible for any customs fees, import duties, or taxes applied to international orders. These charges are determined by your local customs authority and are the sole responsibility of the customer. We are required by law to declare the full value of all shipments on customs forms.
6. Shipping Delays We are not responsible for delays caused by customs processing, carrier disruptions, weather events, or other circumstances beyond our control. If your order is significantly delayed, please contact us and we will do our best to assist.
7. Lost or Stolen Packages Solvanehome is not liable for packages that are lost or stolen after confirmed delivery. If your tracking shows delivered but you have not received your package, please contact the carrier directly and then reach out to us at [your support email].
8. Damaged Items If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged item and packaging. We will work with you to resolve the issue promptly.
9. Address Accuracy Please ensure your shipping address is correct at checkout. Solvanehome is not responsible for orders shipped to an incorrect address provided by the customer. Address changes cannot be guaranteed once an order has been placed.
10. Contact Us For any shipping-related questions, please reach out to us:
- Email: hello@solvanehome,ca
- Website: solvanehome.ca